Welcome to Get Supplies. By accessing, browsing, or making a purchase on our website, you agree to the following Terms of Use. Please read them carefully. If you do not agree with these terms, you may not use our website or services.

1. General Use of Our Website

Get Supplies operates this website to provide access to medical supplies, product information, and online purchasing services. By using our site, you confirm that:

• You are at least the age of majority in your province or territory.
• You are using this website for personal, non-commercial purposes.
• You will provide accurate, current, and complete information during checkout.
• You will not use the website for any unlawful or harmful activities.

We reserve the right to refuse service, cancel orders, or limit quantities for any reason, including suspected misuse or policy violations.

2. Medical Information Disclaimer

While Get Supplies is operated by healthcare professionals, the information on this site is not a substitute for medical advice, diagnosis, or treatment.

By using this website, you agree:

• To consult your physician or qualified healthcare provider for guidance specific to your health condition.
• That product descriptions, sizing guides, and recommendations on the site are general guidelines and may not apply to every situation.
• That you are solely responsible for selecting the correct product, size, style, or type of medical supply.

If you are unsure which product is right for you, please contact us—we’re always here to help.

3. Order Acceptance & Product Availability

All orders placed through the website are subject to acceptance. Order confirmation emails do not guarantee product availability.

We reserve the right to:

• Cancel or limit orders
• Correct errors or inaccuracies
• Substitute packaging if necessary (without affecting product integrity)

If an order cannot be fulfilled, we will contact you promptly with available options.

4. Pricing & Payment

All prices on the website:

• Are listed in Canadian dollars (CAD)
• Are subject to change without notice
• May include promotional or discount pricing
• Are eligible for our Lowest Price Guarantee (see policy details on site)

You agree to provide valid payment information and authorize us to charge your selected payment method for the total purchase amount, including taxes and applicable fees.

5. Shipping Policies

By placing an order, you agree to our Shipping Policy.

We are not responsible for:

• Delays caused by carriers
• Damage occurring during shipping
• Lost or stolen packages (unless insured)

Shipping timelines are estimates, not guarantees.

6. Returns, Exchanges & Refunds

By completing a purchase, you agree to abide by our Return Policy, including:

• Return Authorization (RA) required within 30 days
• Products must be unopened, unused, undamaged, and in resalable condition
• Customers are responsible for return shipping, insurance, and tracking unless the return is due to our error
• A 10% restocking fee applies when returning items due to customer ordering mistakes
• Original shipping costs (up to $35) may be deducted when the customer requests a return
• Final determination of product eligibility for return rests with Get Supplies

Non-returnable items:
CPAP machines and any medical device registered to the customer at purchase cannot be returned under any circumstances due to health, safety, and regulatory reasons.

7. Product Use & Customer Responsibility

By purchasing from our website, you acknowledge and confirm that:

• You have verified the correct size, style, model, colour, pressure range, or type of product prior to purchase.
• You understand it is your responsibility—not ours—to ensure correct product selection.
• You will follow all manufacturer guidelines, warnings, and instructions regarding safe product use.

If unsure, we strongly encourage you to contact us before finalizing your order.

8. Accuracy of Information

While we strive for accuracy, the website may contain errors or omissions related to:

• Product descriptions
• Images
• Pricing
• Specifications
• Availability

We reserve the right to correct any inaccuracies without prior notice.

9. Intellectual Property

All content on this site—including text, images, logos, graphics, product descriptions, and layout—is the property of Get Supplies and is protected by copyright and trademark laws.

You may not copy, reproduce, or distribute any content without written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Get Supplies:

• Is not liable for any indirect, incidental, or consequential damages arising from your use of the site or products
• Makes no warranties beyond those explicitly provided by product manufacturers
• Provides products “as is” and “as available”

Your sole remedy for dissatisfaction with the website is to discontinue use.

11. Privacy

Your privacy is important to us. By using our website, you agree to our Privacy Policy, which explains how we collect, use, and protect your information.

12. Modifications to Terms of Use

We may update these Terms of Use at any time. Continued use of the website after changes are posted constitutes acceptance of the new terms.

13. Governing Law

These Terms of Use are governed by the laws of the province or territory in which Get Supplies operates, as well as applicable federal laws of Canada.

Any disputes must be resolved in the appropriate courts located in Canada.

14. Contact Us

We’re here to help and always happy to answer your questions.

Get Supplies – Customer Support
📧 Email: Info@GetSupplies.ca
📍 Location: 6150 Valley Way
Niagara Falls ON L2E 1Y3