Business: One-Stop Medical Inc. D/B/A GetSupplies.ca (“we”, “us”, “our”)
Contact Email: [Info@getsupplies.ca]
Address: 119-6150 Valley Way, Niagara Falls, ON L2E 1Y3

1. Overview

At One-Stop Medical Inc. D/B/A GetSupplies.ca, we respect your privacy and are committed to protecting the personal information you provide when you purchase medical supplies, contact our support team, or use our website (the “Site”). This Privacy Policy explains what information we collect, how we use it, how we protect it, your rights, and how you can contact us.

Because we sell medical supplies (including CPAP machines and masks, compression garments, orthopedic bracing, lymphedema products and more), some of the information we collect may relate to your health. We treat such information as sensitive and handle it with heightened safeguards.

2. Information We Collect

Information you provide directly

• Identity & contact information: name, email, phone number, billing/shipping address.
• Order & payment information: items purchased, payment details (payment processors handle full card details).
• Health-related information (when required): prescriptions, product usage information, measurements (e.g., sleeve or garment sizing), CPAP settings, or clinical details required to fulfill orders.
• Communications: emails, chat messages, forms submitted, uploaded documents.

Information collected automatically

• Technical information: IP address, browser type, device information.
• Website usage data: pages visited, time on site, referring URLs, shopping cart activity.
• Cookies & tracking technologies: described below.

3. How We Use Your Information

One-Stop Medical Inc. D/B/A GetSupplies.ca uses your information to:

• Process and fulfill orders, including payment, shipping, returns, and warranty support.
• Verify prescriptions or health-related documents as required for certain medical products.
• Communicate with you about orders, recalls, support inquiries, or account updates.
• Improve our website, services, and product offerings.
• Prevent fraud and maintain the security of our systems.
• Send marketing communications only with your consent (in accordance with CASL).
• Comply with legal or regulatory requirements.
• Maintain records of transactions for tax, warranty, and customer-service purposes.

We will not use sensitive health information for marketing without explicit consent.

4. Sharing Your Information

We may share personal information with:

• Service providers: payment processors, shipping carriers, fulfillment partners, IT/hosting providers, CRM/marketing systems, analytics tools.
• Healthcare professionals when required to verify prescriptions or order eligibility (with your consent).
• Professional advisors: auditors, legal counsel, accountants.
• Regulators or law enforcement where required by law.
• Successors or acquirers: if our business is sold, merged, or restructured.

All service providers are contractually required to protect your information.

5. International Transfers

Some service providers may be located outside Canada. When transferring data internationally, we use safeguards such as contractual commitments to ensure an appropriate level of protection consistent with Canadian law.

6. Payments

Payments on GetSupplies.ca are processed by third-party payment processors which may change from time-to-time but the current payment processor will always be disclosed when making purchases or when requested. We do not store full credit card numbers on our servers.

7. Cookies & Tracking Technologies

We may use cookies to:

• Keep your shopping cart active
• Maintain your account session
• Analyze visitor activity to improve the Site
• Personalize content and product recommendations

You can disable cookies through your browser settings, though certain features may not function properly.

8. Retention

We retain personal information only as long as needed for the purposes described in this policy, including:

• Order and payment records (kept for tax and compliance obligations)
• Customer service records
• Warranty documentation
• Required health documentation for prescribed or regulated products

When information is no longer needed, we securely delete or anonymize it.

9. Marketing & CASL Compliance

Under Canada’s Anti-Spam Legislation (CASL), we send marketing emails only when you provide consent (e.g., by opting in during checkout or signing up for newsletters).

Every marketing email includes:

• Our business name
• Contact information
• A one-click unsubscribe link

You can withdraw consent at any time.

10. Your Rights

You may:

• Request access to the personal information we hold about you
• Request corrections
• Request deletion (where legally possible)
• Withdraw consent for marketing or other non-essential uses
• Contact us with concerns or complaints

To exercise these rights, email: Info@getsupplies.ca

We will respond within a reasonable timeframe as required by Canadian law (PIPEDA or applicable provincial law).

11. Security

We take security seriously and use safeguards such as encrypted connections, secure servers, restricted access, and regular monitoring.

However, no system is completely secure. If a privacy breach creates a real risk of significant harm, we will:

• Notify affected individuals
• Notify the Office of the Privacy Commissioner of Canada
• Maintain records of the incident

12. Children

Our website is intended for adults. We do not knowingly collect information from children under 13. If such information is discovered, we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy to reflect operational or legal changes. The updated version will be posted on this page with a new effective date.

14. Contact Us

For privacy questions, access requests, or complaints:

Privacy Officer
One-Stop Medical Inc. D/B/A GetSupplies.ca
Email: Info@getsupplies.ca
Address: 119-6150 Valley Way, Niagara Falls ON L2E 1Y3